Cancellation Policy

To maintain consistent and high-quality care for all of our clients, we ask that any appointment changes be made at least 24 hours in advance

Late cancellations will result in 50% of the service fee being charged to the card on file.

No-shows will be charged the full session fee Exceptions may be made in cases of emergency.

If you are absent from your appointment without notice, you will be responsible for 100% of the cost of your treatment session- allowing for emergency situations.

Late Arrivals Policy

We suggest all clients arrive 5-10 minutes prior to your appointment time. This allows time to complete paperwork, and begin on time. Please note that therapists may only be permitted to work up to 5 minutes past your scheduled appointment end time. If you are late, your massage time may be shortened in order to comply with office schedule. The full amount for the service is still due. If you are more than 15 minutes late for any services you will be considered a no call/no show, your appointment will be cancelled, and you will be charged for the full price of the service.